Grand Pizza – Shipping / Delivery Policy

At Grand Pizza, we aim to deliver your meal hot, fresh, and on time. This policy explains how we process and deliver orders.

Where We Deliver

Derabassi and nearby localities (typically within 3 km).

Minimum order for home delivery: ₹300.

Availability for your address is shown at checkout/when you call.

Delivery Time

Usual window: 30–60 minutes.

Timings can vary due to traffic, weather, peak hours, or large orders. We’ll keep you informed in case of delays.

Address Accuracy (Important) Please provide:

Complete, accurate address and reachable phone/WhatsApp number.

If delivery fails due to incorrect details or unanswered calls, the order may be marked undeliverable and refunds may not apply (see Refund Policy).

Delivery Partners

Orders are delivered by our in-house riders and/or trusted third-party partners, trained in safe food handling.

Non-Deliverable Areas

We may cancel orders outside our zone or in unsafe areas.

You’ll be notified immediately; any prepaid amount will be refunded as per our Refund Policy.

Re-attempts & Missed Deliveries

Riders will attempt to reach you via the contact provided.

If unreachable, the order may return to the store and be marked undeliverable.

Delivery Charges

Any applicable delivery charges or surge fees (during peak hours/farther distances) will be shown at checkout or informed on call.

Support

Questions about your delivery?

Phone/WhatsApp: 70711-00222

Address: College Road, Back Side Police Station, Derabassi (Distt. SAS Nagar Mohali)

Thank you for choosing Grand Pizza — fast, fresh, and flavorful!