Pizza Satisfaction

Your happiness is our priority with every order at Grand Pizza.

Grand Pizza – Refund & Cancellation Policy

At Grand Pizza, we aim to deliver hot, fresh, and tasty food every time. If something goes wrong, we’ll fix it fast.

When are you eligible for a refund or replacement?

Wrong order delivered

Food quality issues (e.g., stale, undercooked, damaged in transit)

Sealed beverages (soft drinks/bottled water)

Non-refundable situations

Orders where the item has been consumed (unless a quality issue is reported).

Change of mind after order confirmation.

Requests made after 1 hour of order delivery.

How to request a refund or cancellation

Call/WhatsApp within 1 hour of delivery: 70711-00222

Keep your order ID ready and share photos if asked—helps us resolve faster.

Refund timelines & method

Refunds are sent to the original payment method (Razorpay/UPI/card, etc.).

Processing time: 5–7 business days.

Store credit may be offered based on the case and your preference.

Cancellations

Allowed only before preparation begins.

Once the kitchen starts, cancellation isn’t possible.

Important

We may reject requests if:

Reported too late,

Items are tampered with/consumed/misused,

There are repeated false claims.

Thank you for choosing Grand Pizza!

College Road, Back Side Police Station, Derabassi (Distt. SAS Nagar Mohali) • 70711-00222